Top Bpo Companies In The Philippines – This billionaire group of BPO companies make at least 5 times the net worth of private Filipino billionaires.
MANILA, Philippines – Known as the call center of the world, the Philippines is home to 30 business process outsourcing (BPO) companies that do more than one billion pesos annually, House Majority Deputy Leader Roman Romulo revealed at the end the week.
Top Bpo Companies In The Philippines
That makes the number of billionaires with foreign income almost three times the number of self-made billionaires, who number only 11, according to Forbes’ 40 richest in the Philippines list.
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The total revenue of BPO is P133.791 billion. That is more than 5 times the net worth of the 11 richest men in the Philippines (including the likes of Henry Sy, Lucio Tan, John Gokongwei Jr, and Jaime Zobel de Ayala).
Outsourcing businesses, such as call centers that handle the business operations of large international companies, are said to be responsible for the country’s economic growth and provide strong employment for skilled workers.
The Philippines with its English edge has been able to undermine international competitors in the BPO industry. Back in 2010, IBM’s Global Locations Trend Annual Report recognized the Philippines as the world’s No. 1 BPO.
“These 30 companies are the face of our BPO industry. Each directly employs anywhere from 5,000 to 25,000 mostly college-educated, English-proficient and professional Filipino professionals,” he said. Romulo.
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BPOs have been criticized for not promoting inclusive growth, with the Asian Development Bank (ADB) saying the sector is not providing the high-paying jobs needed to reduce poverty.
The ADB says the impact of industrial growth has barely rippled through most of the population, which numbered 92.3 million as of 2010.
Yet government leaders know it’s unwise to ignore it, as the BPO industry is projected to grow at least 15% annually through 2015, according to the Business Operations Association of the Philippines (BPAP). Revenue is expected to reach $25 billion (or about P1 trillion) by 2016 with an employment base of 1.3 million, according to BPAP’s IT BPO Roadmap 2010-2016.
Romulo, a staunch supporter of the BPO sector, wrote the proposed Data Privacy Act to drive more exports to Manila. The law will require public and private entities, such as BPO companies, to protect the privacy of personal data collected from customers.
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“We have high hopes that when the law is issued, our strong BPO and information technology companies will be able to attract more customers, and the way to grow income and jobs faster,” said the lawmaker. .
In Congress, Romulo represents Pasig City, home to 3 of the top 30 grossing BPO companies — Telephilippines, Telus and Sykes.
The bill is currently pending before the conference committee of the two houses and will be sent to Malacañang for President Aquino’s signature after the committee adds its final touches.
Although Romulo highlighted the potential financial impact of the bill, the very secrecy and secrecy measures of the law bring the Philippines a step closer to meeting international privacy standards. – Rappler.comBPO companies offer specialized services that cater to various business activities. These can be activities such as data entry, call center operations, finance, market research, IT or even HR operations.
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In fact, the definition of “BPO” or Business Process Outsourcing has evolved. These days, BPO services can also include areas that require high expertise such as software development, social media analysis, stock research, SEO, etc. These areas are also known as KPO (Knowledge Process Outsourcing).
By outsourcing to a BPO company, you’ll cut costs, save time and streamline your workflow. In addition, you can get a unique experience that would be difficult or expensive to maintain in-house.
To help you with this, we have presented 19 of the most popular BPO companies in this article. In addition, we have mentioned 20 other BPO companies.
Here is a list of the top 19 BPO service providers to help you get started. Several of these companies offer non-BPO services and the number of employees indicated is their total workforce (including non-BPO activities.)
The Outsourcing Industry In The Philippines
Accenture is a leading IT solutions company as well as a BPO provider offering outsourcing services in consulting, digital technology and business operations. Based in Dublin, Ireland, the company has a global presence in more than 120 countries.
Triniter is one of the best BPO service providers in the US due to the highest retention and repeat customer base in the industry. They offer services like customer support, back office support and automation and AI. They have a unique place in the BPO industry due to the highest customer satisfaction.
IBM is an American multinational IT company headquartered in New York. It provides high-quality business process services in industries such as automation, finance, HR and customer satisfaction. IBM has a global presence with operations in more than 160 countries around the world.
Cognizant is an American multinational company that provides intelligent digital solutions in consulting, information technology and business operations. The company is based in New Jersey, USA and has many overseas offices in Asia, Europe and South America.
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Concentrix is a business services provider that supports companies in industries such as automotive, finance, healthcare, e-commerce and more. Headquartered in California, Concentrix provides solutions to customers in more than 140 countries. It even acquired Convergys, another third-party service provider, to expand its client engagement.
Wipro is India’s leading provider of IT, consulting and other BPO services. Based in Bangalore, India, the company helps businesses in the banking, retail, travel, education and other industries.
Genpact is a global company that provides AI-based digital solutions for businesses. With its main office in New York, the company operates in more than 30 countries around the world. Genpact supports business process management in industries such as banking, hospitality, energy and manufacturing.
Based in New Jersey, Direct Data Processing provides payroll and HR outsourcing solutions to companies in the hospitality, financial, healthcare and other industries. ADP has a presence in more than 130 countries, including India and the Philippines.
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EXL is a leading provider of digital intelligence services, headquartered in New York. It provides insurance, banking, healthcare and logistics solutions in countries such as the UK, India and the US.
Invensis provides efficient software, call center and management services to small and medium businesses. The company has been operating since 2000 and has several delivery centers around the world.
SunTec India is an IT provider offering digital solutions for business data management, e-commerce and marketing. With its main office in New Delhi, India, the company has a growing international presence in more than 30 countries.
Based in Florida, Intetics is a leading software development company. It provides in-house software and mobile solutions for businesses in various industries such as IT, healthcare and education.
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Based in Arizona, Unity Communications is an American BPO provider with offices in the Philippines and Costa Rica. It provides business models, call center and executive staffing solutions for SMBs and enterprises.
Helpware provides customer experience and administrative support for Software as a Service (SaaS) companies. Based in California, Helpware has offices in the Philippines and Mexico.
Plaxonic Technologies is an Indian BPO service provider offering customer support and IT services. Headquartered in Noida, India, Plaxonic also has offices in the United States, Dubai and Hong Kong.
Octopus Tech is a leading provider of web design and call center services for SMBs and enterprises. The company is headquartered in Haryana, India and also provides technical assistance and electronic support.
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Vserve is a leading provider of electronic solutions and book management services. It provides product development, customer support and administrative support services to SMBs and enterprise eCommerce customers. The company has over a decade of experience and a proven track record of serving clients across the US, UK, Europe and Asia Pacific. Based in New York, Vserve also has offices in India.
Maxicus is one of the industry leading and leading Business Process Outsourcing service provider company in India. We provide our customers with efficiency and reliable performance by providing the best service at the highest level of customer support, the following support office, technical support, phygital business and v-commerce, knowledge management, chatbots and commenting services, and others. other. .
1840 & Company is a global BPO headquartered in Kansas with service delivery facilities in the Philippines, India, Ukraine, South Africa, and Argentina. Strategically distributed across 4 continents, they are an ideal choice for business outsourcing / sales development, call center operations, IT and management services.
It offers professionally trained live agents who will answer your customers’ live chat, phone and social media 24/7/365.
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Australian company STAFFLINK provides the structure and organization necessary for more than 150+ Real Estate Agencies to operate efficiently.
The first step in finding the right BPO company is to determine the selection criteria for evaluation.
Now start the list of BPO companies that meet the evaluation criteria. Ideally, your list should consist of three to five service providers that you can add to.
When you list your BPO suppliers, you can assign a pilot project to each of them. This will help you evaluate the service provider’s ability to perform the type of tasks you will be providing if hired.
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